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New Monitoring Tool Mandatory for All SAP Clients
Thanks to remote access and round-the-clock availability, this platform improves the quality of the service provided to users by SAP representatives.
With this platform, SAP representatives can:
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Run system maintenance remotely in real time
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Remotely activate downloading of updates or new features
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Obtain information on potential technical problems related to upgrading of published patches or major versions
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Quickly resolve problems
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Minimize unexpected downtime and disruption of client system operations
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Process client database more easily and faster
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Receive performance reports from the client system
With this platform, users can:
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Interact more easily with the SAP support team
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Obtain customized performance reports
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Provide the SAP representative with personalized information on the problems identified in a user system
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Reduce critical situations by periodically sending system status reports to the SAP representative
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Reduce the total cost of ownership
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Be operational quickly following the installation of updates and new features
All SAP clients will be using this platform. Beginning this autumn, an ACCEO Solutions consultant will contact you regarding its installation. Included in the annual update, installation comes at no additional software-related cost, and you will only be charged a one-hour installation fee.
Contact us if you have any questions or comments:
1-866-664-7733 | [email protected]
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